Channels and templates
Set the web chat call button
Sets the call button on the chat widget: whether it shows (enabled), the destination it rings, the queue_id and a short note shown beside it.
Requires: desk.admin scope, workspace owner or admin.
Authorization
bearerAuth AuthorizationBearer <token>
A SautiDesk API key. An owner or admin makes it under Settings in SautiDesk for a named person and picks the scopes. The key is shown once. Send it as Authorization: Bearer <key>. It acts as that person and as nobody else.
In: header
Request Body
application/json
Response
OK
Example
{ "public_key": "example-value", "enabled": false, "allowed_origins": [ "https://example.com" ], "title": "Order 1182 has not arrived", "greeting": "Thank you for calling. How can we help?", "away_message": "We are away right now and will reply when we are back.", "reply_time": "Usually within an hour", "accent": "#1D4ED8", "side": "example", "theme": "light", "identity_secret": "example-secret", "identity_required": false, "snippet": "Hi Amina, your order has shipped.", "faces": [ "example" ], "names": [ "Amina Wanjiru" ], "lead": "example", "voice": { "enabled": false, "queue_id": "c70c2d37-4d65-4ba4-9843-5e8aaf2dae40", "queue_name": "Support", "queue_ready": false, "destination": "+254712345678", "note": "Hi Amina, your order has shipped.", "available": false, "status": "open", "message": "Hi Amina, your order has shipped.", "needs_number": false }}FieldTypeDescription
public_keyrequiredstringenabledrequiredbooleanTrue to switch it on, false to switch it off.allowed_originsrequiredstring[]The websites allowed to show the chat widget, for example https://shop.example.co.ke. Leave empty to allow none.titlerequiredstringA short title.greetingrequiredstringThe words read to the caller or shown to the visitor first.away_messagerequiredstringWhat the widget tells visitors when nobody is available.reply_timerequiredstringWhat the widget tells visitors to expect, for example Usually within an hour.accentrequiredstringThe colour of the chat button and header, as a hex code such as #4A44C6.siderequiredstringWhich side of the page the chat button sits on: left or right.themerequiredstringThe look of the widget: system, light or dark.identity_secretrequiredstringidentity_requiredrequiredbooleanTrue to require visitors to prove who they are before chatting.snippetrequiredstringfacesrequiredstring[]namesrequiredstring[]leadrequiredstringvoicerequiredobjectenabledrequiredbooleanTrue to switch it on, false to switch it off.queue_idrequiredstring (uuid) | nullThe id of the queue that receives what arrives here.queue_namerequiredstringqueue_readyrequiredbooleandestinationrequiredstringThe phone number the widget's call button rings.noterequiredstringA note.availablerequiredbooleanstatusrequiredstringThe status to set.messagestringA short note for the person receiving the ticket.needs_numberrequiredbooleancurl -X PUT "https://api.sautidesk.com/v1/desk/widget/voice" \ -H "Content-Type: application/json" \ -d '{ "enabled": false, "queue_id": "c70c2d37-4d65-4ba4-9843-5e8aaf2dae40", "destination": "+254712345678", "note": "Hi Amina, your order has shipped." }'