monitoringCall centre monitoring and reportsSautiDesk Pro
Full visibility = better service.
On SautiDesk Pro: know which agent is on a call or free and which customer has waited too long, all in real time. Daily, weekly or monthly reports show exactly where to improve.
check_circleOnly available on SautiDesk Pro.Spot trouble early. Fix it for good.
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Spot trouble as it happens
Every agent’s status and every waiting customer on one screen.
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Coach on the live call
Listen in quietly to help a new agent.
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Reports that point to a fix
Volume, response times and outcomes by day, channel or agent.
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Measure what matters to you
Set your own outcomes, like “Booked” or “Paid”.
Up and running in three steps
- Step 1
Upgrade to SautiDesk Pro
Everyone gets the same plan.
- Step 2
Add supervisors
They see the floor and reports.
- Step 3
Review every morning
Ten minutes to spot what slipped.
Good questions
No. The floor view and reports come with SautiDesk Pro, along with more queues and your own outcomes.
Five channels. Zero customers lost.
Get started now. Pay only for the calls and messages you use.