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Happier Customers

Calls, WhatsApp, SMS, email and web chat land in one view your whole team shares. Every customer gets one ticket, one owner and a fast response.

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Open tickets12
call
Wanjiru KamauNow
Delivery time for order 2291
Otieno & Sons2m
Can I change my delivery address?
phone_missed
+254 722 ••• 1186m
Missed call · call back
mail
Kilifi Agrovet18m
Invoice for September
forum
Website visitor24m
Do you deliver to Nakuru?
WK
Wanjiru Kamau · TCK-4407Delivery time for order 2291
checkResolved
callInbound call · 2 min 14 s09:12
Asked when order 2291 will arrive. Recording saved.
WhatsApp09:40
The rider called while I was in a meeting. Can he come after 4pm?
WhatsApp · Brian09:43
Yes. Booked for 4:30pm today. You will receive an SMS when he leaves our depot.
smsSMS · sent16:05
Your order 2291 is on the way. Rider: Otieno.
The SautiDesk promise

Call, chat or email = one ticket.

Whichever way a customer reaches you, the conversation lands in one place with an owner and a clear next step.

callCallsWhatsAppsmsSMSmailEmailforumWeb chat
  1. 01

    Customers reach you their way

    A call, a WhatsApp, an SMS, an email or a chat on your website.

  2. 02

    One ticket, all channels

    Same ticket even if the customer switches channels mid-conversation.

  3. 03

    One team member owns the ticket

    Clear owner, defined next step, and an outcome before the ticket closes.

What changes

What your team stops worrying about

headset_micCall centre software

Busy tone = lost sale. Not any more.

Calls ring for whoever is free and every missed call is ticketed.

Learn howconfirmation_numberHelp desk and ticketing

Customers never repeat their issues.

Every agent can access the history of previous conversations.

Learn howShared WhatsApp inbox

One office phone ≠ a WhatsApp strategy.

Every agent answers the same business number from their own screen.

Learn howdialpadBusiness phone numbers

Personal mobile ≠ business line.

A single number customers trust, shared by the whole team.

Learn howforumWebsite live chat

A hesitant visitor becomes a sale.

Answer price and delivery questions at the moment of doubt.

Learn howmonitoringMonitoring and reportsSautiDesk Pro

What you can see, you can fix.

A live floor view and reports that point to a fix.

Learn howcampaignCalling campaigns

A long list = a short afternoon.

Dial a whole list inside your hours and offer each answer to a free agent.

Learn howaccount_balance_walletPay-as-you-go balance

Surprise bill? No such thing here.

You decide what goes in. Nothing is billed after the fact.

Learn how

You decide who does what

Give each team member the licences they need: Converse (tickets and calls), Contacts (customer records) and Supervise (see everyone’s work). Owners and admins set them when you invite someone and can change them any time in Settings → People.

What teams get

Online shopsWhatsApp orders answered from the shop’s number, by the whole team.See howClinicsEvery missed call returned, so no patient is left waiting.See howLogistics and couriersDispatch sees the whole conversation before calling back.See how

Built for teams like yours

local_hospitalClinics and hospitalsschoolSchoolsaccount_balanceSACCOslocal_shippingLogistics and couriersstorefrontOnline shopssupport_agentBPOs and call centres
Pricing

One price per person.

Calls and messages come from a prepaid balance, so there’s never a surprise bill.

Compare plans
SautiDesk BasicEvery channel on one queue.KES 1,000per user / month
SautiDesk ProFull controlAdds live monitoring, reports and more queues.KES 3,000per user / month

Five channels. Zero customers lost.

Get started now. Pay only for the calls and messages you use.