Comparison
WhatsApp app + growing team = time to switch.
The WhatsApp Business app is a great start. Here’s how to tell you’ve outgrown it, and what changes when you move to a shared inbox.
The short answer
Stay on the app if one or two people answer and you rarely lose track. Move to a shared inbox once several people answer the same number, chats get missed, or you need to know who promised what.
Side by side
Based on the WhatsApp Business app’s published features. Checked October 2026.
Why switch
Several people, one number
Nobody waits for the office phone.
Chats stay with you
Staff change. Customer history doesn’t.
See what’s working
Know which questions come up most.
Good questions
Yes. We help you bring your numbers and contacts.
Five channels. Zero customers lost.
Get started now. Pay only for the calls and messages you use.