SautiDesk
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Call centre and help desk pricing

Fair pricing for every team size.

Pay per person on your team. Calls, SMS and email come from a prepaid balance, so you only pay for what you use.

Pro

Full control

For teams with supervisors, several queues or more than one number.

KES 3,000per user / month · usage extra
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  • Everything in Basic
  • See the floor live and listen in
  • Reports by agent, channel and outcome
  • As many queues as you need
  • Your own outcomes
  • Extra numbers and email addresses
  • Progressive and Predictive calling campaigns

Basic

For small teams getting every conversation into one place.

KES 1,000per user / month · usage extra
Get started
  • Calls, WhatsApp, SMS, email and web chat
  • One ticket per customer
  • 1 queue
  • Standard outcomes
  • 1 number and 1 email address
  • Pre-recorded calling campaigns
One plan per workspaceEstimate your monthly cost

Basic or Pro, side by side

What you getProBasic
Every channel in one ticketcheckcheck
QueuesUnlimited1
OutcomesYour ownStandard set
Per person each month (owner is free)KES 3,000KES 1,000
Phone numbersAdd more1
Fee per extra phone number each monthKES 500KES 500
Email addressesAdd more1
Live floor viewcheck—
Listen in on live callscheck—
Reportscheck—
Pre-recorded calling campaignscheckcheck
Progressive and Predictive calling campaignscheck—
Pay-as-you-go usagecheckcheck

Usage rates

Paid as you go from your prepaid balance. Same rates on Basic and Pro.

  • Voice callsIncoming free. Outgoing per secondKES 0.05 / second
  • SMSCustomer notifications free. Outgoing per SMSKES 0.30 / SMS
  • EmailPer email sentKES 0.04 / email
  • Answering-machine detectionCalling campaigns with detection on, per detectionKES 0.50 / detection

Messaging set-up

  • Sender IDOne-off, Safaricom and Airtel togetherKES 15,000 once
  • Sender ID, one networkOne-off, each network bought separatelyKES 8,500 each
  • Short codeOne-off, per networkKES 15,000 per network

How the prepaid balance works

  1. Top up

    Add money in shillings, whenever you like.

  2. Use it as you go

    Each outgoing call second, SMS and email is taken from the balance.

  3. Get warned early

    Choose a balance and we alert you before you run low.

  4. Never stop mid-day

    Turn on automatic top-up from a card, if you like.

Storage that grows with you

Everything in SautiDesk is stored for as long as you use SautiDesk. Tickets, messages, call logs, recordings, files and documents all count toward your storage.

Free1 GBFreeRecordings, files and documents stored for as long as you use SautiDesk
Starter10 GBKES 999 / monthRecordings, files and documents stored for as long as you use SautiDesk
Growth100 GBKES 6,999 / monthRecordings, files and documents stored for as long as you use SautiDesk
Scale500 GBKES 24,999 / monthRecordings, files and documents stored for as long as you use SautiDesk

Pricing questions, answered

Anyone on your team who uses SautiDesk: the people who answer customers, the supervisors and the admins who manage them. Everyone is billed per person. Only the workspace owner is free.

Get started now.

Get started now. Pay only for the calls and messages you use.