Workspace configuration
List call and ticket outcomes
Lists the workspace's outcomes. Use kind=call (the default) for the choices an agent picks when wrapping up a call, or kind=ticket for the choices offered when resolving a ticket.
Requires: desk.read scope.
Authorization
bearerAuth AuthorizationBearer <token>
A SautiDesk API key. An owner or admin makes it under Settings in SautiDesk for a named person and picks the scopes. The key is shown once. Send it as Authorization: Bearer <key>. It acts as that person and as nobody else.
In: header
Query Parameters
kind?string
call (the default) for call outcomes, or ticket for ticket outcomes.
cursor?string
next_cursor from the previous page. Leave it out for the first page.
limit?integer
Page size: 100 by default, 100 at most.
Response
OK
Example
{ "data": [ { "id": "3f2b8c1e-5a4d-4e7b-9c10-2d6a8e4f1b37", "name": "Amina Wanjiru", "effect": "example", "requires_note": false, "position": 1 } ], "next_cursor": "eyJvIjoyNX0", "has_more": false}FieldTypeDescription
datarequiredobject[]idrequiredstring (uuid)namerequiredstringA name for it.effectrequiredstringWhat closing the call does to the ticket, as the outcome's settings define.requires_noterequiredbooleanTrue if the person must write a note before they can choose this outcome.positionrequiredintegerWhere it sits in the list, starting at 0.next_cursorrequiredstring | nullhas_morerequiredbooleancurl -X GET "https://api.sautidesk.com/v1/desk/outcomes"