Workspace configuration
Get customer satisfaction settings
Returns whether customers are asked how a resolved ticket went, on which ticket channels (SMS for call and SMS tickets, email, WhatsApp, web chat), and the question the survey asks.
Requires: desk.admin scope, workspace owner or admin.
Authorization
bearerAuth AuthorizationBearer <token>
A SautiDesk API key. An owner or admin makes it under Settings in SautiDesk for a named person and picks the scopes. The key is shown once. Send it as Authorization: Bearer <key>. It acts as that person and as nobody else.
In: header
Response
OK
Example
{ "enabled": false, "sms": false, "email": false, "whatsapp": false, "webchat": false, "question": "example"}FieldTypeDescription
enabledrequiredbooleanTrue to switch it on, false to switch it off.smsrequiredbooleanemailrequiredbooleanAn email address.whatsapprequiredbooleanwebchatrequiredbooleanquestionrequiredstringcurl -X GET "https://api.sautidesk.com/v1/desk/csat-settings"