Tickets
Add an internal ticket note
Adds a private internal note to a ticket for the team. Nothing is sent to the customer. Use mentions to notify teammates.
Requires: desk.write scope, Converse licence.
Authorization
bearerAuth AuthorizationBearer <token>
A SautiDesk API key. An owner or admin makes it under Settings in SautiDesk for a named person and picks the scopes. The key is shown once. Send it as Authorization: Bearer <key>. It acts as that person and as nobody else.
In: header
Path Parameters
id*string
The ticket's id (a UUID) or its reference, such as TCK-4471.
Request Body
application/json
Response
Created
Example
{ "id": "3f2b8c1e-5a4d-4e7b-9c10-2d6a8e4f1b37", "ticket": { "id": "3f2b8c1e-5a4d-4e7b-9c10-2d6a8e4f1b37", "ref": "TCK-4471", "opened": false }, "delivery": "delivered", "error": "", "replayed": false}FieldTypeDescription
idrequiredstring (uuid)ticketrequiredobjectThe ticket the call belongs to, by id or reference such as TCK-4471.idrequiredstring (uuid)refrequiredstringopenedrequiredbooleandeliverystringerrorstringreplayedbooleancurl -X POST "https://api.sautidesk.com/v1/desk/tickets/string/notes" \ -H "Content-Type: application/json" \ -d '{ "body": "Customer prefers calls after 4pm." }'