Reports (Pro)
Get service-level target
Returns the service-level target: the percentage of calls to answer within a number of seconds, the longest acceptable wait, the abandoned-call limit and the repeat window.
Requires: desk.supervise scope, Supervisor licence, Pro plan.
Authorization
bearerAuth AuthorizationBearer <token>
A SautiDesk API key. An owner or admin makes it under Settings in SautiDesk for a named person and picks the scopes. The key is shown once. Send it as Authorization: Bearer <key>. It acts as that person and as nobody else.
In: header
Response
OK
Example
{ "target_percent": 1, "target_seconds": 60, "abandon_max_percent": 1, "max_wait_seconds": 60, "repeat_window_days": 1}FieldTypeDescription
target_percentrequiredintegerThe share of calls, in percent, you aim to answer within the target time.target_secondsrequiredintegerThe time, in seconds, within which you aim to answer.abandon_max_percentrequiredintegerThe highest share of calls, in percent, that callers may hang up on before it counts as a breach.max_wait_secondsrequiredintegerHow long a caller may wait, in seconds, before it counts as a breach.repeat_window_daysrequiredintegerHow many days apart two calls from the same number count as a repeat contact.curl -X GET "https://api.sautidesk.com/v1/desk/settings/service-level"