Sales and support in one inbox
Calls, WhatsApp, SMS, email and web chat in one inbox, with a pipeline for your leads. From KES 1,000 per person a month.
Call, chat or email = one ticket.
A customer who calls in the morning and sends a WhatsApp in the afternoon is still one ticket, so whoever picks it up can see what was said before.
- 01
The customer contacts you
By phone, WhatsApp, SMS, email or the chat box on your website.
- 02
It opens one ticket
If the same customer writes or calls again, it joins the ticket they already have open.
- 03
One person owns it
The agent who takes the ticket keeps it until it is closed with an outcome.
What you get with SautiDesk
Calls ring the next free agent
Every missed call becomes a ticket with an owner, so someone calls back.
Learn howconfirmation_numberHelp desk and ticketingOne ticket per customer
Calls, WhatsApp, SMS, email and web chat join the same ticket, so any agent can see what was said before.
Learn howShared WhatsApp inboxOne WhatsApp number for the whole team
Every agent answers the same business WhatsApp from their own screen.
Learn howdialpadBusiness phone numbersOne business number for the team
A Kenyan number for KES 500 a month, answered by whoever is free.
Learn howforumWebsite live chatLive chat on your website
Answer price and delivery questions while the buyer is still on the page.
Learn howview_kanbanSales CRM and leadsSautiDesk ProTrack every lead to Won or Lost
Leads move through stages you set, each with an owner, a value and a follow-up that reminds the person responsible.
Learn howcampaignCalling campaignsSautiDesk ProDial a whole list automatically
Pre-recorded, progressive and predictive campaigns that call inside your hours and offer each answer to a free agent.
Learn howmonitoringMonitoring and reportsSautiDesk ProSee every agent and waiting caller live
A live floor view, listen-in and reports by agent, channel and hour.
Learn howaccount_balance_walletPay-as-you-go balancePrepaid calls, SMS and email
Top up by M-Pesa or card. Incoming calls are free and outgoing calls are KES 0.05 a second.
Learn howSee SautiDesk at work
These are screens from SautiDesk itself, running on demo data.
Support
Calls, WhatsApp, SMS, email and web chat become one ticket per customer.
Know who is calling before you answer
An incoming call shows the caller's name, the menu option they pressed, their open ticket and whether you owe them a callback. Notes you type during the call are saved on the ticket.
Call centre software
One timeline for every channel
A WhatsApp message, an outgoing call with a play button and notes from two teammates sit in one timeline on one ticket, with a Resolve button above.
Help desk software
Sales
Leads sit beside your tickets. Make one from a ticket or a contact, import a CSV file, or let new conversations on a channel you choose open one. Leads and calling campaigns are on SautiDesk Pro.
Every lead on one card
A lead shows its stage, value, temperature, source and owner, with its tags and the people on it and their numbers below.
Sales CRM and leads
Set the next step
A follow-up takes a time (in 1 hour, tomorrow at 9:00, in 3 days or one you pick), an optional activity and a note on what to do.
How leads work
Call a whole list
The campaigns list shows each calling campaign with its mode (pre-recorded, progressive or predictive), whether it is running, paused or finished, how much of the list is done and the caller ID it dials from.
Calling campaigns
For supervisors
Watch the team live and read the numbers afterwards. Both are on SautiDesk Pro.
See your whole team, live
The floor shows who is available, on a call, wrapping up or on a break, how many callers are waiting, and which queues have nobody free.
Compare plans
Every call, with how it ended
The call log lists each call with its agent, queue, wait, talk time, outcome and recording, under the day's answered, missed and average-wait figures.
Call centre reports
SautiDesk for your industry
KES 1,000 or KES 3,000 per person a month
Each phone number is KES 500 a month. Incoming calls are free, and outgoing calls are KES 0.05 a second from a prepaid balance you top up by M-Pesa or card.
Compare plansGet your team answering today.
Incoming calls are free. Outgoing calls are KES 0.05 a second, paid from a balance you top up by M-Pesa or card.